The return window is the real price: what 15 luxury brands actually give you

Thirteen of the fifteen luxury brands in our files give you fifteen days or fewer to change your mind. Nine of them give you exactly fourteen. One gives you five, and pays you back in site credit rather than money. Two — Finley Shirts and Noémie — give you thirty, and on this board that counts as generous.

That is not the number most shoppers are working from. Thirty days is the mental default, borrowed from department stores and mass-market e-commerce, and it does not survive contact with independent designer labels, direct-to-consumer fine jewelry or grey-market resellers. On a $1,695 dress or a $4,950 locket, the difference between a fourteen-day window and a thirty-day one is not a detail of the terms. It is part of the price, because it decides how much of the risk you are carrying and how much the merchant is.

This piece is the reference sheet. Every figure below comes from the brand's own published shipping, returns or refund pages as recorded in our brand files on 4–5 September 2026. Where a brand's pages contradict each other, we print both versions and say so rather than picking the friendlier one. Where a term is simply not published — and that happens more often than it should — the cell says so instead of guessing. There are no affiliate links on this page.

The table

Sorted by the window, shortest first. "Window" is the deadline the brand states for requesting a return, counted from receipt or delivery as each brand defines it.

The five-day end of the board

Noblemars sets the shortest window of the fifteen: a return must be requested within five days of delivery. It also sets the harshest refund term. Returns are site credit only. There are no cash refunds — on a catalogue whose listed prices run from roughly $48 to $78,000, and whose highest-priced item is a Hermès Kelly Sellier 20 in matte croc at $78,000.

The exclusions stack on top of that. Anything under $200 is not returnable or exchangeable at all. Anything bought at 50% off or more is final sale. Every international order is final sale, in the merchant's words, for any reason. All pre-orders are final. Noblemars also reserves the decision on whether a returned item is saleable to itself, at its sole discretion. Read together, the terms mean that on a five-figure handbag your recourse inside five days is an exchange for something else in the same shop, and outside five days there is none.

Fiametta is next at seven days to request a refund, with return shipping deducted from what you get back and the original shipping non-refundable. All custom work — engraving, a change of gold colour, a special-order size — is final sale, which matters at a house that quotes made-to-order at six to eight weeks and custom at eight to twelve in peak season. And Canadian orders are not eligible for return at all, on a brand that ships only to the United States and Canada. If you are in Canada, every purchase is final.

The fourteen-day cluster

Nine of the fifteen sit at fourteen days: AMANDA PEARL, Anna October, BEN, Heirlome, Jennifer Behr, Liori Diamonds as its policy pages state it, LUOSOPHY, Markarian and Roxanne Assoulin. It is the modal term on this board by a wide margin, and it is worth being precise about what fourteen days actually buys, because the same number means four different things.

AMANDA PEARL requires the request and the completed return inside fourteen days of delivery. LUOSOPHY requires you to report the return and ship it inside fourteen. Those are materially tighter than a fourteen-day window to raise your hand. Jennifer Behr, by contrast, requires only that the request be made within fourteen days of receiving the order, which leaves the shipping leg outside the clock.

Markarian runs a graduated version: fourteen days for a full refund, fifteen to twenty-one days for store credit or an exchange only, and after twenty-one days nothing at all. On a made-to-order occasion label whose ready-to-wear runs roughly $825 to $4,495, the practical effect is that the decision has to be made in the first fortnight or it is made for you.

BEN counts fourteen calendar days from delivery, which the brand's own terms make plain. On a gift, the clock therefore runs while the box sits unopened — a real problem on a catalogue whose signature openable 14k recycled gold Vaults reach $4,950 to $6,550 for The Karma Vault depending on chain.

The two thirty-day windows, and their fine print

Finley Shirts and Noémie are the only two brands here at thirty days. It is easy to assume the fine-jewelry houses are the generous ones and the clothing labels the strict ones; on this board the thirty-day window belongs to one of each, and neither is where a shopper would look for it.

Noémie's is the most generous set of terms here: thirty days from delivery, extended to sixty for orders placed between 1 November and 1 December, free return shipping, and no restocking fee. The catch is in a different document. The refund policy says the guarantee covers custom engravings and sizes; the help centre says custom orders under $1,000 are returnable while orders over $1,000 receive free design adjustments or store credit only. Those two statements cannot both be operative, and on a brand whose 18K gold diamond tennis bracelets reach $12,920–$24,160 in the seven-carat version — the brand states stone origin, natural or lab-grown, in the product title itself and offers a selector to switch — the gap between them is not small.

Finley Shirts gives thirty days from receipt with a prepaid label — but only if you contact the brand first. Merchandise sent back unannounced is refused. Shipping and handling charges are non-refundable once the order has shipped, clearance and promo items are final sale, and the refund policy states plainly that returns are not accepted on sale items. Since many current listings carry an inline final-sale flag, the thirty-day window is the full-price window, not the whole-catalogue window.

What comes off the refund

A return window is only half the term. The other half is how much of your money actually comes back, and five of the fifteen brands publish a deduction.

Roxanne Assoulin deducts a $10 handling fee from every refund, automatically. On The Cylinder Cord Necklace at $125, that is 8% of the purchase price gone on a change of mind. Markarian's shipping-and-returns page applies a $25 restocking fee to all returns — about 1.5% on the $1,695 Marla Lace Wrap Skirt Midi Dress — though the refund policy page does not mention the fee at all. Liori Diamonds charges 15% to restock a sized ring; against its own sampled catalogue median of $2,480, that is $372.

Nomasei publishes the most detailed deduction schedule of the fifteen, and the most expensive. Return shipping is free and the window is fifteen days, but 20% is withheld on any return showing slight try-on or wear traces — the brand names scuffed soles and scratched metalwork — and a further 10% if the item is not repacked in its original box or arrives without secondary packaging. On the $850 STRADA suede ankle boot, that is $170, or $255 if the box has gone in the recycling. The brand's own mitigation is to ask customers to try shoes on carpet.

Anna October charges no fee, but bills the return leg: EUR 40 to send an order back from the USA, against a EUR 725 Isolde midi dress — roughly 5.5% of the price, and the brand prices and charges US shoppers in euros rather than dollars, so a card FX charge sits on top of that.

Final sale is where the money actually goes

Across the fifteen, the terms that void a return outnumber the terms that grant one. Four patterns recur.

Discount thresholds. Jennifer Behr makes anything bought at 60% off or more final sale. Gwynn's of Mount Pleasant and Noblemars both draw the line at 50%. Roxanne Assoulin, Anna October and Nomasei make all sale stock non-refundable or credit-only, and Finley Shirts' refund policy says returns are not accepted on sale items. The rule of thumb: the deeper the markdown, the more likely the piece is yours whatever happens.

Anything made or changed for you. Custom, bespoke, monogrammed, engraved and special-order work is final sale at Markarian, Fiametta, Heirlome, Roxanne Assoulin, AMANDA PEARL and Gwynn's. Roxanne Assoulin's custom sizing takes two to three weeks and custom bracelets three to four, and both are final. Markarian's bridal is an eighteen- to twenty-week make with six months' notice recommended, custom runs four to twenty weeks, and all of it is final sale.

Alterations. Gwynn's will not take back altered apparel — which is worth holding next to the fact that it runs on-site bespoke tailoring in the same building. Buying the suit from the store that has the tailor is a genuine convenience; the moment the tailor touches it, it is yours.

Geography. Fiametta accepts no returns from Canada. Noblemars makes every international order final. Heirlome does not automate international shipping at all — you email customer care and pay all duties and taxes yourself.

Four brands whose own pages disagree

Markarian's refund policy describes a fourteen-day full-refund window and says nothing about a fee; its shipping-and-returns page applies a $25 restocking fee to all returns. Both are the brand's own published statements. We have no way to know which one is enforced.

Liori Diamonds is worse. The refund policy, the shipping policy and the FAQ all state fourteen days. A product-page badge and one landing-page heading both say thirty — and the body text of that same landing page then says fourteen. On top of that, the FAQ describes the business as "BETTER BBB ACCREDITED with an A- rating"; the Better Business Bureau's own record shows the business is not accredited, and rates it A+. Verify the window in writing before you buy.

AMANDA PEARL's homepage banner advertises free shipping on US orders over $50 while the shipping policy sets the threshold at $75. Noémie's refund policy and help centre disagree on whether custom work over $1,000 is refundable, as above.

None of these is fatal on its own. Together they make one point: a return term you read on a banner, a badge or a product page is not necessarily the term in the policy document, and it is the policy document that gets quoted back to you.

How to use this

Screenshot the returns page on the day you order, with the date visible. Policy pages change, and several of the brands here publish more than one version of the same term at the same time.

Count the window from delivery, not from dispatch, and check whether the deadline applies to the request or to the parcel arriving back. AMANDA PEARL and LUOSOPHY need the goods moving inside the window; most of the others need only your email.

Open the box the day it lands. On a fourteen-calendar-day term, a package that sits on a hall table over a weekend has eaten a fifth of your window.

Assume anything discounted is yours. On more than half of this board, a markdown removes the return right entirely or converts it to credit.

Price the deduction into the decision before you order, not after. A 20% try-on withholding, a 15% restocking fee or a EUR 40 return leg is not a footnote — it is the cost of being wrong, and it belongs in the arithmetic alongside the price.

And where a term simply is not published — Roxanne Assoulin and Noblemars do not say who pays return postage; Markarian does not say for US orders — ask in writing and keep the reply. An unpublished term is not a favourable one. It is an unknown one, and on this board the unknowns have not tended to break the buyer's way.

Every figure in this piece is drawn from the brands' own published shipping, returns and refund pages as recorded in our brand files on 4–5 September 2026. Terms change without notice; confirm the current window on the brand's site before you order. The Pennyweight buys nothing, accepts no gifted product, and is not affiliated with any brand named here.